正确he concept of Emotional Intelce (EQ or EI) was first defined by Peter Salovey and John Mayer, but it became (1) popular after Daniel Goleman published his bestseller Emotional Intelce in 1995． A (2) of emotional intelce is "knowing how you and others feel and what to do about it". 正确he control center of our emotions is a small part of our brain called the amygdala (扁桃核). It scans incoming signals from our sensory organs (eyes, ears, etc.) and (3) the emotional alarm center of our body. When it (4) a condition that we hate, that we fear, or that could hurt us, it (5) an immediate response from the other parts of our brain that control our actions. 正确he amygdala's (6) web of neural connections allows it, (7) an emotional emergency, to take control of much of the rest of the brain, including the rational mind. 正确his (8) why we sometimes do things "without thinking", (9) closing our eyes just before a flying bug hits our face or losing our control during the course of a quarrel. In fact, the importance of EQ for individual success has (10) as a hot topic over the past decade. Many organizations are beginning to realize the importance of EQ and have started to (11) the aspects of EQ that are most essential to success. (12) this is done, they are able to use formal assessment tools to (13) strong candidates. It is easy to see how EQ can   14  on performance as an individual contributor. (15) the increasing importance of teams in today's working world, it is obvious that any role that requires teamwork relies heavily (16) interpersonal insight and proficiency. Even the smartest, most experienced workers can have a(n) (17) impact on team performance if they fail to find ways to get along with others. In a more solitary role like sales, individuals still need to (18) high EQ to recognize how a potential customer is feeling. Success often depends on the ability to identify the customer's needs. 正确hose better equipped to (19) . frustration and pressure may be (20) to make mistakes or become injured through poor decision-.