Daniel: Daniel Van, Product Promotion Department. What can I do for you
Brown : Promotion I don’ t want promotion, I want whoever is in charge of orders. Can’ t you people get anything straight
Daniel: What sort of orders are you calling about, Mr...
Brown : Kendall. Brown Kendall of Star Company. It’ s an order for 100 revolving chairs that we’ ve been waiting over a month for, even though we were promised immediate delivery.
Daniel: Well, Mr. Kendall, I’ m afraid the Manager in charge of orders is out at the moment. But perhaps
I can help you. Now, would you please just tell me again what the order was for
Brown：100 revolving chairs．We’ve got people here waiting for their chairs...
Daniel：Hmm，that does sound bad，Mr．Kendall．I am sorry if you’ve been inconvenient．I will see what I call do about it．Have you got the order number handy
Brown：Yes，it’s 87920．
Daniel：Thanks．Now，just let me check our record…I don’t see anything about it in our file．How about if I ask our dispatcher(调度员)，Mr．Moore to call you fight back，after I spoke to him
Brown：Er...all right．
Message
To： (46) in charge of orders
From：Brown Kendall of (47)
Date：October 20，2005
Subject：Complaint about the late delivery of (48) 。
Details
Brown Kendall wants to check his order．Its number is (49) ．I failed to find it in our record file． so I asked Mr．Moore to handle the problem since you’re out．
Please check this up when you’re back．
Daniel from (50) Department
MessageDetails