Daniel: Daniel Van, Product Promotion Department. What can I do for you
Brown: Promotion I don’t want promotion, I want whoever is in charge of orders. Can’t you people get anything straight
Daniel: What sort of orders are you calling about, Mr...
Brown: Kendall. Brown Kendall of Star Company. It’s an order for 100 revolving chairs that we’ve been waiting over a month for, even though we were promised immediate delivery.
Daniel: Well, Mr. Kendall, I’ m afraid the Manager in charge of orders is out at the moment. But perhaps I can help you. Now, would you please just tell me again what the order was for
Brown: 100 revolving chairs. We’ve got people here waiting for their chairs...
Daniel: Hmm, that does sound bad, Mr. Kendall. I am sorry if you’ve been inconvenient. I will see what I can do about it. Have you got the order number handy
Brown: Yes, it’s 87920.
Daniel: Thanks. Now, just let me check our record... I don’t see anything about it in our file. How about if I ask our dispatcher (调度员), Mr. Moore to call you right back, after I spoke to him
Brown: Er... all right.
Message
To: (46) in charge of orders
From: Brown Kendall of (47)
Date: October 20, 2005
Subject: Complaint about the late delivery of (48) .
Details
Brown Kendall wants to check his order. Its number is (49) . I failed to find it in our record file, so I asked Mr. Moore to handle the problem since you’re out.
Please check this up when you’re back.
Daniel from (50) Department