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【单选题】
健康保险客户服务是为健康保险客户提供全面的服务,是()围绕健康保险投保人、被保险人、受益人、准保户等外部客户的需要提供售前、售中、和售后各项服务的总称。
A.
保险核保人员
B.
保险经纪人
C.
保险人
D.
保险营销人员
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参考答案:
举一反三
Which of the following BEST alerts the project team to those issues that may cause future problems to the project?
A.
Work performance reports
B.
Work breakdown structure (WBS)
C.
Quality management plan
D.
Risk variance reports
When are key project constraints documented?
A.
During definition activity
B.
During planning
C.
During initiation
D.
At the kick-off meeting
A project is completed, however, the project was delayed, causing cost overruns at the end of the project.What should the project manager do in this case?
A.
Document the circumstances as lessons learned
B.
Focus attrition on archiving the financial records for this project
C.
Evaluate at the work of the project and compare the results to the project scope
D.
Document the circumstances surrounding project completion during the validate scope process.
A project manager completes a project. Organizational policies require documentation of performance reviews and lessons learned for every completed project.These are tools and techniques for which of ...
A.
Contact closes
B.
Administrative closure
C.
Performance audit
D.
Formal acceptance
Which of the following is correct for the WBS?
A.
Work component descriptions are often collected in a WBS dictionary.
B.
WBS is the input of defining scope.
C.
The lowest level of WBS is work packages and cannot be further decomposed.
D.
The work not being included in WBS may not be outside the scope of the project.
During a project manager’s first meeting with the project sponsors. The project management teams learns project sponsor expects the product to have a response time of under two seconds. Which aspect o...
A.
Performance acceptance criteria
B.
System outputs
C.
Define scope
D.
Benchmarking
At the conclusion of a project, there is a compilation of information that serves as the memory and history of the project. That document evaluates the overall success of the project including its str...
A.
Stakeholder feed back
B.
Post-implementation audit
C.
Lesson learned
D.
Final project report
How should a project manager interpret an 8-point run in a process with 1 point located out of control limit?
A.
It is a normal situation, nothing should be done.
B.
Control limits should be widened.
C.
It is an abnormal situation; production processes should be corrected.
D.
It is a warning signal; quality measurement systems should be updated.
Which evaluation technique is used as an essential planning component of controlling Schedule ?
A.
Schedule management plan
B.
Estimate at Completion (EAC)
C.
Actual Cost of Work Performed (ACWP)
D.
Variance analysis
You have decided to award a contract to a seller that has provided its services to your company frequently in the past. This seller has a good record in terms of schedule and cost performance, and you...
A.
Fixed-price with economic price adjustment
B.
Fixed-price incentive (firm target)
C.
Firm-fixed-price
D.
Cost-plus-award fee
Of the options below, what is the most significant action the project manager will take for a virtual team project?
A.
Send a project plan to all members.
B.
Develop a communication management plan.
C.
Obtain and analyze team members’ expectations.
D.
Review the team members’ skill.
The project team is responsible for creating 10,000 small parts. Basing the quality of the batch on an intensive review of 500 parts is an example of what quality control tool?
A.
Quality audit
B.
Pareto principle
C.
Statistical sampling
D.
Inspection
All of the following are common results of risk management EXCEPT?
A.
Contract terms and conditions are created.
B.
The project management plan is changed.
C.
The communications management plan is changed.
D.
The project charter is changed.
Which of the following contract types requires the most complete and accurate definition of the scope of work and requires the most preparation?
A.
Reimbursable with fixed fee
B.
Unit price contract
C.
Fixed price contract
D.
Time and material contract
If a project has a 60 percent chance of a U.S. $100,000 profit and a 40 percent chance $100,000 loss, the expected monetary value for the project is: (of a U.S.)
A.
$100,000 profit
B.
$60,000 loss
C.
$20,000 profit
D.
$40,000 loss
In organizing a project, a project manager must deal with conflict. Which statement is true regarding conflict in projects?
A.
A matrix form of organization can produce a lack of clear role definitions and lead
B.
Sources of conflict include project priorities, PERT/CPM schedules, Administer Procurements procedures, and type of contract.
C.
Conflict is to be avoided whenever possible.
D.
Strong matrix project managers have few human resource conflicts, because they can dictate their needs to functional managers.
Which of the following options describes contingency reserve?
A.
Budget reserved for unplanned changes to project scope and cost.
B.
Budget reserved for covering poor performance.
C.
Budget reserved for unplanned but potential required changes that can result from realized risks identified in the risk register.
D.
Budget reserved for covering cost overrun due to approved changes.
What does a resource program represent?
A.
Expected resource using status according the time periods
B.
Expected resource requirement of actions in critical path
C.
resource allocating status of WBS
D.
resource allocating status for actions
A Cost-Plus-Incentive-Fee (CPIF) contract has:-a target cost of $100,000;-a target fee of $20,000;-a maximum fee of $ 30,000;-a minimum fee of $ 15,000;-a sharing ratio of 80/20,The actual cost of the...
A.
150000
B.
165000
C.
170000
D.
180000
What conflict resolution technique is a project manager using when he says, "I cannot deal with this issue now! "
A.
Problem solving
B.
Forcing
C.
Withdrawal
D.
Compromising
A project manager must implement a strategic project for client. This project must include a specific technical engineer. Whom should the project manager has negotiation with?
A.
All stakeholders
B.
Sponsors and program manager
C.
Function manager and other project management teams
D.
HR manager and supervisor
A control chart helps the project manager:
A.
focus on the most critical issues to improve quality.
B.
focus on stimulating thinking.
C.
explore a desired future outcome.
D.
determine if a process is functioning within set limits.
The project manager in a matrix organization is starting a new project , and identified a critical resource in the organization's staffing inventory. This resource is currently working for the functio...
A.
Acquisition
B.
Pre-assignment
C.
Negotiation
D.
Virtualization
Which of the following is a cost of quality?
A.
Total costs incurred in Close Procurements
B.
Total costs incurred in producing the SOW
C.
Total costs of preventing non-conformance to requirements
D.
Total costs incurred in producing the WBS
The project manager experiences difficulties working with the customer. After the project is finished,the customer states that the project was nor completed to their satisfaction. What should the proj...
A.
Advise the customer that their request are being implemented at each project phase
B.
Understand,evaluate, define, and manage customer expectations
C.
Send the customer the technical specifications for review and approval
D.
Identified and replace responsible parties from the project team
Which processes are involved in risk manage?
A.
Monitoring and control, Plan Management, and Report Performance
B.
Plan Risk Responses, identification, and Manage Stakeholders
C.
Identification, Plan Risk Responses, and Perform Quantitative Risk Analysis
D.
Plan Risk Responses, Perform Quantitative Risk Analysis, and statistical sampling
For what are flow charts primarily used?
A.
Schedule management
B.
Improving stakeholder communication
C.
Quality measurement tool
D.
Risk management tool
When managing current projects, it is important to use lessons learned from previous projects to improve the organization’s project management process. Therefore, in Close Project or Phase, it is impo...
A.
Secondary risks that occurred
B.
Checklists for risk identification
C.
WBS dictionary
D.
Team members’ curriculum vitae
In planning your project, which would generally have the highest priority; quality, cost or schedule?
A.
Cost is most important, quality next, and then schedule.
B.
Quality is more important than cost or schedule.
C.
Schedule is most important, quality next, and then cost.
D.
It should be decided for each project.
Who is ultimately responsible for quality management on the project?
A.
Project engineer
B.
Project manager
C.
Quality manager
D.
Team member
What is the goal of a quality audit on a project?
A.
Deliver higher quality products for the same price.
B.
Rate the quality of a process
C.
Identify inefficient and ineffective processes.
D.
Report project quality to the sponsor.
A schedule performance index of less than 1.0 indicates that the
A.
Project is running behind the monetary value of the work it planned to accomplish
B.
Earned value physically accomplished thus far is 100%
C.
Project has experienced a permanent loss of time
D.
Project may not be on schedule, but the project manager need not be concerned 正确答案:A
Your cost forecast shows that you will have a cost overrun at the end of the project.
A.
Eliminate risks in estimates and re-estimate.
B.
Meet with the sponsor to find out what work can be done sooner.
C.
Cut quantity.
D.
Decrease scope.
A project team considers whether they can accomplish a particular task or if they should secure it from an outside source. What is this technique known as?
A.
Expert judgment
B.
What-if scenario analysis
C.
Make-or-buy-analysis
D.
Hammock activity
Emphasizing which of the following activities has affected the most important to cost of quality?
A.
prevention
B.
Appraisal
C.
Measurement
D.
Rework
What is the duration of a milestone?
A.
Shorter than the duration of the longest activity
B.
Shorter than the activity it represents
C.
There is no duration
D.
Same length as the activity it represents
While creating the project charter, a key stakeholder does not offer any input. The project manager repeatedly asks the stakeholder to provide the necessary input to complete the high-level requiremen...
A.
Remove the stakeholder from the stakeholder list
B.
Assume the requirements together with the project team
C.
Add the missing input as a risk to the high-level risk description
D.
Escalate the issue to the project sponsor
During project executing, the project manager determines that a change is needed to material purchased for the project. The project manager calls a meeting of the team to plan how to make the change. ...
A.
management by objectives.
B.
lack of a change control system.
C.
good team relations.
D.
lack of a clear work breakdown structure.
An experienced project manager in a projective organization is approaching the project phase. What should the project manager do next?
A.
Check for a new multiyear project allocation
B.
Compare actual project performance against the original plan
C.
Inform the customer that the project will be closed
D.
Obtain acceptance from the customer
How should lessons learned from a previous project affect a current scope statement?
A.
Science the work breakdown structure is complete,lessons learned will have no impact on the scope statement
B.
The scope statement will develop more quickly than when the lessons learned are ignored
C.
The past mistakes or errors of omission are less likely to be repeated in the current scope statement.
D.
The scope statement will be unaffected by the lessons learned knowledge base, because all projects are unique.
A project manager starts a new project and is provided with a report showing failures related to purchase that occurred during the last project. This report is the outcome of:
A.
A procurement audit
B.
A records management system
C.
Archived contracts
D.
Negotiated settlements
When is an appropriate time to hold the kick-off meeting?
A.
After the preliminary planning ,but before execution
B.
When the project manager has positive news to share
C.
Before the project chart is signed
D.
After the communications plan has been developed
During project execution, the customer wants to make a change in the project scope. What should the project manager do?
A.
Ask for a change request
B.
Advise the customer that there is no possibility for changes while the project is underway.
C.
Rewrite the project plan with the new requirements and implement it.
D.
Involve top management to plan a new budget and resources.
A project team is collecting all the requirements and scope from the customer and stakeholders. The project manager in charge of this project is trying to complete the charter. What tool and technique...
A.
Scope decomposition
B.
Expert judgment
C.
Activity sequencing
D.
Project scheduling
A project manager and team from a firm that designs railroad equipment are tasked to design a machine to load stone onto railroad cars. The design allows for 2 percent spillage, mounting to over two t...
A.
Quality management plan
B.
Quality policy
C.
Control charts
D.
Project management plan
A high performing project is almost in the completion stage when the sponsor requests a minor change. What should the project manager do first?
A.
Deny the request
B.
Refer to the management to decide
C.
Allow the team to handle
D.
Explore, clarify, and define the problem
Project change control is part of which of the following plans?
A.
Quality management
B.
Risk management
C.
Configuration management
D.
Communication management
As of the fourth month on the Acme project, cumulative planned expenditures were ¥100,000. Actual expenditures totaled ¥120,000. How is the Acme project doing?
A.
It is ahead of schedule.
B.
It is in trouble because of a cost overrun.
C.
It will finish within the original budget.
D.
The information is insufficient to make an assessment.
Project manager completes the project scope statement. In addition to the organizational policies that will impact the project, what should the project manager do next?
A.
Create a work breakdown structure
B.
Define project deliverable
C.
Develop a communications plan
D.
Create a project charter
You are asked to select tools and techniques to implement a quality assurance program to supplement control quality. Which of the following would you choose?
A.
Quality audits
B.
Statistical sampling
C.
Pareto charts
D.
Trend analysis
A product is test launched. The customer reports a few issues.The cost of correcting these issues is classified as which of the following?
A.
Prevention
B.
Repair
C.
nternational (Internal) failure
D.
External failure
During testing, many projects are identified. The project manager would like to analyze the root causes of these defects.The project manager should use which of the following tools?
A.
Scatter diagram
B.
Pareto chart
C.
Ishikawa diagram
D.
Run chart
Which tool assists the project manager in executing large and complex projects more efficiently?
A.
Project management knowledge database
B.
Organization process asset
C.
Project management information system
D.
Lessons learned
A project has an SPI1. The project manager should take which of the following corrective actions?
A.
Crashing
B.
Fast tracking
C.
Resource leveling
D.
Monte Carlo analysis
At which stage of a project is and uncertainty at the maximum level?
A.
Development/execution phase
B.
Initiation/conception phase
C.
Implementation phase
D.
Closure phase
You are managing a project in a just in time environment. This will require more attention, because the amount of inventory in such an environment is generally:
A.
45percent
B.
10percent
C.
12percent
D.
0percent
As a project approaches completion:
A.
Risk management is no longer needed
B.
The cost of changes typically increase
C.
The probability of high-risk items increases
D.
Contingency reserves are no longer needed
Which of the following is used in define scope?
A.
Product analysis
B.
Scope baseline
C.
WBS dictionary
D.
Forecasts and inspection
Your project for the U.S. Department of Energy is using earned value analysis as a performance reporting technique. Your project is 201% complete. Results from a recent earned value analysis indicate ...
A.
Perform additional resource planning, add resources, and use overtime as needed to accomplish the same amount of budgeted work
B.
Rebaseline the schedule, then use Monte Carlo analysis
C.
Conduct a risk response audit to help control risk
D.
Update to Identify Risks, Perform Qualitative Analysis and Perform Quantitative Analysis
You are taking over a project during the planning process group and discover that six individuals have signed the project charter. Which of the following should MOST concern you?
A.
Who will be a member of the change control board
B.
Spending more time on configuration management
C.
Getting a single project sponsor
D.
Determining the reporting structure
A PMP’s company is trying to establish a PMO. The PMP’s boss asks them to instruct possible new project managers on how to create a project charter.What will be the PMP’s MOST APPROPRIATE response?
A.
They agree because they are possible helping to develop the profession.
B.
They decline because it would be unethical to talk about PMI knowledge without the organization’s permission.
C.
They decline because they will be spreading confidential information about the project management profession.
D.
They agree because there will be a personal gain associated with undertaking this activity.
The main focus of life cycle costing is to :
A.
estimate installation costs.
B.
estimate the cost of operations and maintenance.
C.
consider installation costs when planning the project costs.
D.
consider operations and maintenance costs in making project decisions.
Which of the following conflict resolution techniques is used when the conflicting parties are uncooperative and unassertive?
A.
Withdrawal
B.
Confrontation
C.
Compromise
D.
Smoothing
Which of the following is an example of quality control?
A.
Identify quality requirements and \ or standards for the project and product
B.
Determine whether the work is continuously improving
C.
Recommend action to eliminate the root causes of unsatisfactory product performance
D.
Determine whether project activities comply with organizational and project policies, processes, and procedures
The successful project manager must have good negotiation skills that include?
A.
Active listening
B.
Issue escalation
C.
Persuasiveness
D.
Team building
Two project managers have just realized that they are in a weak matrix organization and that their power as project managers is quite limited. One figures out that he is really a project expediter and...
A.
The project expediter cannot make decisions.
B.
The project expediter can make more decisions.
C.
The project expediter reports to a higher-level manager.
D.
The project expediter has some authority.
During project executing, one of the electrical engineers informs the project manager that the life cycle cost of the new heating and air conditioning system is higher than the life cycle cost of anot...
A.
Determine if there is room in the project budget for the additional cost.
B.
Select the product with the lower life cycle cost.
C.
Select the product with the best life cycle cost to earned value ratio.
D.
Select the product with the lowest maintenance cost to life cycle cost ratio.
Which of the following attributes is true for a competency(资格、能力)
A.
It is a smallest unit of dimension of competence.
B.
It affects only a minor part of one’s job.
C.
It correlates with performance outside the scope of the job.
D.
It can be improved through training and development.
In a projectized organization the project team:
A.
reports to many bosses.
B.
has no loyalty to the project.
C.
reports to the functional manager.
D.
will not always have a "home."
During the execution phase, the project manager tracks and updates the status of planned risks in the risk register. This register also contains risks that are direct outcomes of implementing a risk r...
A.
Watch list
B.
Contingency reserve
C.
Nominal risk
D.
Secondary risk
During which project risk management process is risk assessment performed?
A.
Plan Risk Management
B.
Identify Risks
C.
Perform Qualitative Risk Analysis
D.
Plan Risk Responses
In a complicated project ,stakeholders have different information requirements . which of the following should assist the project manager to meet the stakeholders expectations?
A.
Communications model
B.
Communications management plan
C.
Communications matrix
D.
Communications scope
During a team meeting, the project’s chief architect opposes setting up the plant near agricultural land. Which of the following activities could have prevented this situation?
A.
Stakeholder analysis
B.
Stakeholder manager
C.
One-on-one meeting
D.
Information distribution
A project manager is initiating a new project. What is the main reason for identifying all stakeholders?
A.
Identify costs and plan a budget
B.
Understand expectations and maximize positive influence.
C.
Plan communications and collect requirements
D.
Plan quality and identify risks
Which tool does the project manager need to use?
A.
Avoid because it is gold-plating.
B.
Accept because it will add value to the project.
C.
Report the change to management.
D.
Seek the customer’s advice on the additional feature.
最近你被任命为项目控制员,负责定期测量项目的绩效。你向项目经理建议用挣值管理方法来估算最后项目的成本,因为它()
A.
根据实际的项目绩效,检验项目经理对项目最终完成情况的预测
B.
用最后的BAC、PV和EV提供管理
C.
显示成本可能超过预算的特殊任务,因而将经理的注意力集中在关键任务上
D.
保证管理储备或意外准备不必要
Strengths,weaknesses opportunities,and threats(SWOT)analysis helps the project Manager to identify which of the following?
A.
Stakeholder expectations
B.
Mission statement
C.
Project risk
D.
Customer needs
2015年国务院发布的《关于积极推进“互联网+”行动的指导意见》提出:到()年,网络化、智能化、服务化、协同化的“互联网+”产业生态体系基本完善,“互联网+”称为经济社会创新发展的重要驱动力量。
A.
2018
B.
2020
C.
2025
D.
2030
在编制沟通计划时,干系人登记册是沟通计划编制的输入,()不是干系人登记册的内容。
A.
主要沟通对象
B.
关键影响人
C.
次要沟通对象
D.
组织结构与干系人的责任关系
某项目有40%的概率获利10万元,30%的概率会亏损8万元,30%的概率既不获利也不亏损。该项目的预期货币价值分析(EMV)是()。
A.
0元
B.
1.6万元
C.
2万元
D.
6.4万元
质量成本包括预防不符合要求,为评价产品或服务是否符合要求,以及因未达到要求而发生的所有成本,对于质量保证人员而言,其职业生涯过程中往往处于因不产生效益而尴尬的境地,从质量成本角度来看,其原因是因为质量保证工作发生的成本属于()。
A.
预防成本
B.
外部失败成本
C.
内部时报成本
D.
评价成本
某公司准备将运行在本地局域网上的CRM系统迁移到集团云平台上并做适当的功能扩充,从信息系统生命周期的角度看,该CRM系统处于( )阶段。
A.
立项
B.
开发
C.
运维
D.
消亡
某央企的ERP系统已经稳定运行了3年,为了适应新业务发展的需要,运营团队近期接到数据库系统升级服务的任务,它属于信息系统( )类型的工作。
A.
更正性维护
B.
适应性维护
C.
完善性维护
D.
预防性维护
《中华人民共和国网络安全法》于2017年6月1日起开始施行,( )负责统筹协调网络安全工作和相关监督管理工作。
A.
国务院电信主管部门
B.
工业和信息化部主管部门
C.
公安部门
D.
国家网信部门
如果根的层次为1,具有61个接点的完全二叉树的高度为()。
A.
5
B.
6
C.
7
D.
8
工作分解结构里的工作包是() A 一项WB
A.
项W
B.
整内容请通过题库练习系统作答
我国知识产权权具有法定保护期限,但()受法律保护的期限是不确定的。
A.
发明专利权
B.
商标权
C.
商业秘密
D.
作品发表权
学生关系模式为S(Sno,Sname,SD,Sage),其中:Sno表示学生学号,Sname表示学生姓名,SD表示学生所在系,Sage表示学生年龄,试将下面的SQL语句空缺部分补充完整,使其可以查询计算机系须生的学号、姓名和年龄。 SELECT Sno,Sname,Sage FORM s WHERE()
A.
SD=计算机
B.
SD=‘计算机’
C.
‘SD’=计算机
D.
‘SD=计算机’
若[x]补=CCH,机器字长为8位,则[X/2]补=()。
A.
34H
B.
66H
C.
98H
D.
E6H
某种部件使用在10000台计算机中,运行工作1000小时后,其中20台计算机的这种部件失效,则该部件千小时可靠度R()。
A.
0.990
B.
0.992
C.
0.996
D.
0.998
已知有n个进程共享一个互斥段,如果最多允许m个进程(m<n)同时进入互斥段,则信号量的变化范围是()。 C.-(n-m)~m D.-(m-1)~n
A.
-m~1
B.
-m~0
C.
-(n-m)~m
项目发起人告诉项目经理,他想通过把资源加倍来把为期6个月的项目减为3个月。这个项目经理的丰富经验使他明白,由于( ),这是不可行的。
A.
沉没成本。
B.
资源折旧。
C.
损失机会成本。
D.
收益递减规则。
为了平衡你项目中众多项目干系人的需求,达成冲突解决方案的最渴望的方法是:
A.
妥协。
B.
强制。
C.
控制。
D.
问题解决。
什么是现值?
A.
一个公司拥有的资产值。
B.
未来现金流量的当前值。
C.
当前手头货币的未来值。
D.
经过通货膨胀调整的目前资产的当前值。
操作数“00000101”与“00000101”执行逻辑()操作后,运算结果“00000000”
A.
B.
C.
异或
D.
与非
某企业的数据库系统中有如下所示的员工关系和仓库关系,每个仓库可有多名员工,但只有一名负责人。 则创建仓库表结构的SQL语句为()。
A.
CREATE TABLE(employeeID CHAR(2)NOTNULL UNIQUE, name CHAR(30)NOT NULL, address CHAR(40), pricipalID CHAR(3));
B.
CREATE warehouse(warehouseID CHAR(2)PRIMARY KEY, name CHAR(30), address CHAR(40), pricipalID CHAR(3));
C.
CREATE TABLE warehouse(warehouseID CHAR(2)PRIMARY KEY, name CHAR(30)NOT NULL, address CHAR(40), pricipalID CHAR(3), FOREIGN KEY(pricipalID)REFERENCES employee(employeeID));
D.
CREATE TABLE warehouse(warehouseID CHAR(2), name CHAR(30)NOT NULL, address CHAR(40), pricipalID CHAR(3), PRIMARY REY(warehouseID), FOREIGN KEY(employeeID)REFERENCES employee(employeeID));
你想让团队成员了解项目每周的状态报告现在变更为在星期四下午四点正式提交。你将使用哪种沟通形式?
A.
正式书面沟通。
B.
正式口头沟通。
C.
非正式书面沟通。
D.
非正式口头沟通。
项目团队正在执行项目, 此时,项目干系人向项目经理询问项目状态情况。确定项目状态的最好方法是什么?
A.
依据项目基线,比较项目绩效
B.
依据计划值管理,比较挣值管理
C.
按照综合变更控制计划,比较项目绩效
D.
按照每项任务的计划人员配置,比较每项任务的实际人员使用情况
在准备项目的经验教训时,团队认为如果当初设立变更控制委员会,项目会更好一些。变更控制委员会帮助:
A.
编制变更申请。
B.
批准或拒绝变更。
C.
制定程序。
D.
制定变更。
承担一个重要的新项目使你的公司非常兴奋。尽管合同还没有签订,但你的管理层却让你往下进行并开始为项目配置人员。你应该怎样做?
A.
等待,直到最后一分钟再这样做。
B.
向客户索要一份意向书。
C.
只开始收集个人简历并且不负责任何资金。
D.
向管理层解释在此时这样做不合适。
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