Cloze答案中请填写对应单词 Part III Reading Comprehension (40 minutes ) Section A Directions : In this section , there is a passage with ten blanks . You are required to select one word for each blank from a list of choices given in a word bank following the passage . Read the passage through carefully before your choices . Each choice in the bank is identified by a letter . Please mark the corresponding letter on Answer Sheet 2 with a single line through the centre . You may not use any of the words in the bank more than once . Have you ever used email to apologize to a colleague ? Delivered a __1__ to a subordinate (下属) with a voice - mail message ? Flown by plane across the country just to deliver important news in person ? The various communication options at our fingertips today can be good for __2__ and productivity - and at the same time very troublesome . With so many ways to communicate , how should a manager choose the one that's best --- __3__ when the message to be delivered is bad or unwelcome news for the recipient ? We've __4__ business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for __5__ using the alternative ways of delivering difficult messages . First of all , choose how personal you want to be . A face - to - face communication is the most __6__. Other choices , in descending order of personalization , are ; a real - time phone call , a voice - mail message , a handwritten note , a typewritten letter , and the most __7__ is email . Some of these may change order according to the __8__ situation or your own preferences ; for example , a handwritten note might seem more personal than voice - mail . How do you decide on the best choice for the difficult message you've got to deliver ? " My __9__ concern is : How can I soften or civilize this message ?" says etiquette expert Dana Casperson . " So when I apologize , usually choose in - person first , or a phone conversation as my top alternative , and maybe a handwritten note next . Apologizing by email is something I now totally __10__." A ) avoid B ) convenience C ) effectively D ) escape E ) intimate F ) particularly G ) primary H ) prompt I ) reward J ) silent K ) specific L ) surveyed M ) un friendly N ) warning O ) witnessed